What West Palm Beach Homeowners Say About Alcott Chimney West Palm Beach
Reviews from your neighbors matter more than anything we could write about ourselves. When you hire a chimney company in West Palm Beach, you’re letting someone into your home, around your fireplace, and onto your roof. We earn every review by sending you the technician’s name and photo before the visit, putting a written price in your hand before any work starts, and backing repairs with a written guarantee. Ruben Castellano, Owner, has run Alcott Chimney West Palm Beach since 2002, and the reviews below reflect the standard he expects on every job.
Recent Reviews
“Our chimney smelled like a campfire every time the AC kicked on. The Alcott technician showed us video from the inspection camera: three inches of creosote, which is the tar-like buildup that causes chimney fires. He swept it that afternoon and showed us the after footage. No pressure to buy anything else.”
Ernesto M. – Flamingo Park
“I called at 9:30 on a Sunday night because I smelled smoke in the living room. A live person answered, not voicemail. They walked me through what to check over the phone and had someone out Monday morning. Turned out to be a clogged flue, not a fire, but I was glad someone actually picked up.”
Stephanie W. – El Cid
“We’d been in our 1950s home in Southland Park for two years and had never had the chimney swept. The technician found a cracked flue tile and explained it plainly: it could wait a few months, but it shouldn’t wait a year. He gave us a written quote for the repair and came back the following week with a DuraFlex liner. Fixed, guaranteed, done.”
Luis S. – Southland Park
“My gas fireplace had been clicking but not lighting for months. Another company told me I needed a whole new unit. Alcott’s guy opened it up, found a bad thermopile, replaced it in under an hour, and charged me the written price he’d quoted before touching a thing. He even showed me the old part.”
Yolanda H. – Northwood Shores
“What stood out was knowing who was coming. I got the technician’s name and photo by text before he arrived, and he wore a photo ID badge at the door. That’s the Threshold Standard they mention on the phone. With a toddler at home, that level of vetting matters. The sweep itself was clean and quick, and he laid down drop cloths from front door to fireplace.”
Ernesto M. – Palm Beach Lakes
“We bought a foreclosure in Roosevelt Estates and the chimney hadn’t been touched in years. The inspection found a damaged chimney cap and heavy glazing creosote. Alcott replaced the cap with a Copperfield model and did a full sweep. They even did a HeatShield treatment on the smoke chamber. Written guarantee on every bit of it.”
Stephanie W. – Roosevelt Estates
Why Customers Trust Us
These reviews didn’t happen by accident. Since 2002, Alcott Chimney West Palm Beach has operated on a simple rule: tell the customer who’s coming, what it will cost, and what we’ll do if it isn’t right. Every technician is background-checked and identity-verified through the Threshold Standard before ever stepping on your property. You get a written price before work begins, a written guarantee on every repair, and a free second visit if that repair fails within the coverage period. We install professional trade materials like DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, never box-store substitutes. When a West Palm Beach homeowner has a chimney issue, they call (728) 203-8687 and talk to a real person, any hour, any day.
Written by Ruben Castellano, Owner at Alcott Chimney West Palm Beach, serving West Palm Beach since 2002.